Refund policy

Refunds, Returns & Damage Policy

Last Updated: June 3rd, 2026

At Verdant Scapes, every product is crafted with care. Many of our items are handmade, made-to-order, custom, or produced in limited quantities. Because of the unique nature of our products, all sales are final.

Returns, Exchanges & Cancellations

Returns, exchanges, and cancellations are not accepted once an order has entered production.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or incorrect, you must contact us within 24 hours of delivery by emailing verdantscapesco@gmail.com.

Your claim must include:

• Clear photos of the item
• Clear photos of the packaging
• Clear photos of the shipping label

Claims submitted after 24 hours may not be eligible for review.

If your claim is approved, Verdant Scapes may provide one of the following remedies at its discretion:

• Replacement item
• Store credit
• Partial refund

The resolution offered will depend on the severity of the issue, product type, and item availability.

Lost or Stolen Packages

Once an order has been accepted by the shipping carrier, delivery is managed by that carrier.

Customers should report lost or stolen packages directly to the shipping carrier. If shipping insurance is available, Verdant Scapes will assist customers with the claims process when possible.

What Is Not Eligible for Refunds or Replacements

We do not offer refunds, returns, exchanges, or replacements for:

• Buyer's remorse
• Accidental purchases
• Incorrect addresses provided by the customer
• Delays caused by shipping carriers
• Minor cosmetic damage to external packaging
• Damage occurring after delivery
• Items that have been modified, altered, or improperly handled after delivery

Custom & Commissioned Work

Custom commissions and personalized projects are unique creations made specifically for the customer.

As a result:

• Full refunds are not available on commissions
• Approved damage claims may qualify for a partial refund
• Customers must provide photos of the damage and packaging within 24 hours of delivery
• Replacement commissions are generally unavailable due to the one-of-a-kind nature of the work

Replacement Orders

Replacement items issued by Verdant Scapes are considered final-sale items and are not eligible for additional replacements or refunds.

Questions

If you have questions about a product, shipping, or our policies, please contact us before purchasing at verdantscapesco@gmail.com.